Repair command center

AST store war room

Public store-level operating view of open issues, today's visits, blocked work, spend, and repeat failures.

6 open issues0 visits today1 live alerts

Open issues

6

Repair items still open for this store.

Today's visits

0

Repair or delivery visits scheduled today.

Blocked items

1

Tickets waiting on quote, parts, store, vendor, or internal follow-up.

30d spend

$0

Repair spend recorded in the last 30 days.

Repeat failures

0

Repeated asset or issue patterns found in local ticket history.

Open issues

Live store queue

Critical, overdue, and blocked work stays visible here until it is explicitly completed.

OverdueTriage

可行性研究:后厨空调

AST 提出一条可行性研究需求。 意向事项:后厨空调。 需要研究:需要研究哪些问题:电力是否够、室外机/走管怎么装、预计费用多少。

Owner: Support QueueAge: 12d
OverdueTriage

Pending new equipment intake: custom stainless steel table

New equipment intake planned for AST. Equipment arriving: Custom stainless steel table. Asset relationship: Completely new equipment asset. New equipment name: Custom stainless steel table. Planned in-store location: Kitchen prep area. Expected arrival: Schedule pending. Access notes: Fabrication and delivery date are not yet confirmed. Additional notes: Purchased by current ownership as a custom-made stainless work table.

Owner: Support QueueAge: 12d
OverdueTriage

Astoria undercounter fridge needs casters installed

Astoria undercounter fridge needs casters installed. Please add wheels/casters to the undercounter fridge at the Astoria store so it can be moved and positioned more easily.

Owner: YongAge: 11d 13h
OverdueTriage

Leader fridge door gasket torn and detached

Please be advised that Leader is no longer in business. We can have custom gaskets made for your unit. You will have to match up the gaskets to one of the profiles attached and provide me with the size of the gasket and how it was measured (Corner to Corner or Dart to Dart) Please be advised custom gaskets are non-returnable and non-refundable so please make sure you provide me with the correct measurements. Thank you, Stacey

Owner: Support QueueAge: 12d 9h
OverdueTriage

Pending new equipment intake: six-eye steamer

New equipment intake planned for AST. Equipment arriving: Six-eye steamer. Asset relationship: Completely new equipment asset. New equipment name: Six-eye steamer. Planned in-store location: Kitchen. Expected arrival: Schedule pending. Access notes: Delivery date not yet confirmed. Additional notes: Purchased by current ownership and waiting for final arrival timing.

Owner: Support QueueAge: 12d
OverdueWaiting partsParts

Countertop two-eye steamer left side needs repair

Steamer 配件需要 更换 temp control Steamer 配件需要 更换 temp control 已经购买 2-5 天 到

Owner: Support QueueAge: 12d

Today's visits

What is landing on site

Repairs and deliveries scheduled for today.

No visits are booked for today.

Repeat failures

Recurring issue patterns

Repeated issues are grouped so the store can escalate root causes instead of only individual tickets.

No repeat failure clusters found yet.

Blocked items

What is holding work here

This panel surfaces the blockers that need escalation, not just the ticket titles.

Countertop two-eye steamer left side needs repair

Parts

Steamer 配件需要 更换 temp control Steamer 配件需要 更换 temp control 已经购买 2-5 天 到

Live alerts

Store reminders and risk notices

Alert load is shown next to the repair queue so operational risk is visible in one place.

TICKET_EXPECTED_WINDOW

Expected now: Pending new equipment intake: six-eye steamer

Expected 14-30 calendar days from 2026-04-03 (expected 2026-04-17 to 2026-05-03). The window is currently open and runs through May 3, 2026.

Navigation

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Use the preview navigation to compare this store against the wider repair queue.